Terms and Conditions

Contact Details

If you have any questions about these Terms and Conditions, your account, or any service at ShelbySpin Casino, please contact us:

Email: [email protected]
Support hours: 24/7

All communication with our support team must be polite and free from abuse. We may stop communication with players who use offensive or threatening language.

1. Introduction

These Terms and Conditions set out the rules for using ShelbySpin Casino on the website shelbyspincasino.uk and any related mobile version or app made available by us for players in the United Kingdom. By creating an account, logging in, depositing funds, claiming a bonus or placing a bet, you agree that you have read, understood and accepted these Terms and Conditions, together with our Privacy Policy, Cookie Policy and any bonus or campaign rules shown on the site.

If you do not agree with these Terms and Conditions, you must not register, deposit or use any service on ShelbySpin Casino.

2. Definitions

In these Terms and Conditions:

“ShelbySpin Casino”, “ShelbySpin”, “we”, “us”, “our” means the operator of the website shelbyspincasino.uk.
“Website” means shelbyspincasino.uk, including mobile and app versions.
“Player”, “you”, “your” means any person who has registered or attempts to register an account with ShelbySpin Casino.
“Account” means a registered personal player account opened on our Website.
“Games” means any casino, live casino, instant win, crash, jackpot, table or other games, as well as any sportsbook product, offered on the Website from time to time.
“Bonus” means any promotional offer, including welcome bonuses, reloads, free spins, cashback, high roller offers, VIP rewards and free bets.
“RNG” means Random Number Generator used to produce random outcomes in games.

3. Eligibility and Legal Use

3.1 Age Requirement

Access to ShelbySpin Casino is strictly limited to persons who are at least 18 years old. By registering an account, you confirm that you are 18 or older and that you are legally allowed to use online gambling services in your country and region of residence.

We reserve the right to request proof of age at any time. If you cannot provide valid proof of age, or if we discover that you are under 18, we will close your account, void bets and may withhold any winnings.

3.2 Jurisdiction and Local Laws

You are fully responsible for checking whether online gambling is legal in your jurisdiction before opening an account or using our services. By using ShelbySpin Casino, you confirm that you do so on your own initiative and that you are not breaking any local laws.

We may restrict or block access to the Website for certain countries or regions, and we may update such restrictions at any time.

3.3 One Account per Person

You may open and hold only one active account with ShelbySpin Casino. It is forbidden to create or use more than one account per person, household, IP address, device, payment method or shared computer environment. If we detect multiple accounts, we may close all related accounts and cancel any bonuses and winnings. Remaining balances may be withheld if fraud, abuse or breach of these terms is suspected.

4. Account Registration and Verification

4.1 Registration Details

To register an account, you must complete the sign-up form on the Website and provide accurate, complete and current personal information, including but not limited to:

Full legal name
Date of birth
Residential address
Valid email address
Valid mobile number (if requested)
Chosen username and password

You confirm that all details you provide are true and correct. You agree to keep these details updated and to notify us of any changes. If any details are found to be false, incomplete or misleading, we may suspend or close your account.

You are responsible for keeping your username, password and any other login details confidential. You must not share your account or allow any third party to access or use it. You are responsible for all activity on your account, including any deposits, bets, losses or withdrawals made using your login details.

If you believe your account has been compromised, you must contact us at once by email and change your password. We recommend setting a strong password and enabling any extra security measures we offer, such as two-factor authentication.

4.3 Know Your Customer (KYC) Checks

We are required to perform identity checks and other KYC procedures. We may ask you to provide the following documents or information:

Valid photo ID (passport, national ID or driving licence)
Proof of address (utility bill, bank statement or similar, not older than three months)
Proof of payment method ownership (copy or screenshot of card, e-wallet or bank statement)

You must provide requested documents within the deadline stated in the request. As a general rule, documents must be supplied within 7 days from the date of our request or before you make a withdrawal, whichever comes first. We may restrict deposits, bets or withdrawals until KYC checks are complete.

We may also carry out electronic checks using third-party services to confirm your identity and address.

4.4 Account Review and Closure

We reserve the right to review, suspend or close your account at our sole discretion if we have grounds to suspect:

Underage gambling
Use of false or stolen identity
Multiple accounts
Money laundering or terrorist financing
Fraudulent behaviour or chargebacks
Bonus abuse or game manipulation
Violation of these Terms and Conditions

If we close your account, we will handle your remaining balance in line with applicable law and any regulatory guidance.

5. Deposits

5.1 Deposit Methods

You may fund your account using the deposit methods listed in the cashier section of the Website. Common methods include:

Visa and Mastercard payment cards
Bank Transfer
E-wallets such as Skrill, Neteller, MiFinity
Mobile payments such as Apple Pay and Google Pay
Cryptocurrency through supported providers

Each method has its own minimum and maximum limits, processing times and any fees, which are shown in the cashier. We may change available options at any time.

5.2 Deposit Limits

The general minimum deposit is as displayed in the cashier for each method. Certain promotions may require a higher minimum deposit to qualify. You are responsible for checking the relevant bonus rules before depositing.

We may set or adjust deposit limits on your account in line with our internal risk policies or your responsible gambling settings.

5.3 Deposit Processing

Most deposits are processed instantly, but actual speed depends on the chosen method and your provider. We do not accept responsibility for any delays caused by third-party payment providers, banks or network issues.

You must use payment methods that are in your own name. Third-party payments are not allowed. We may request proof that you are the lawful owner of the payment method used.

5.4 Deposit Rollover

To comply with anti-money laundering standards, each deposit must be wagered at least once (1x) before withdrawal. If you request a withdrawal without meeting this rollover, we may charge a fee or refuse the withdrawal, and we may require extra checks.

5.5 Chargebacks and Reversed Payments

You agree not to request a chargeback or reverse a deposit without contacting us first. If a chargeback or payment dispute occurs:

We may block your account and withhold any balance or winnings
We may recover any costs, fees and losses from your account balance
We may report the matter to payment providers and relevant authorities

6. Withdrawals

6.1 Withdrawal Requests

You may request a withdrawal at any time, subject to KYC checks and these Terms and Conditions. You must place your withdrawal request through the cashier section using a method that is available to you.

6.2 Payment Back to Source

Where possible, withdrawals will be processed to the same payment method used for deposits. If the original method cannot receive funds, we may choose an alternative method at our discretion, after extra verification.

6.3 Limits and Processing Times

Withdrawals are subject to minimum and maximum limits per transaction, day, week and month, as shown in the cashier. We may also limit the number of withdrawal requests per day.

We aim to review withdrawal requests within the time shown on the Website. Actual payout time will then depend on your selected method and bank or wallet provider. Public holidays, weekends or extra checks may cause delays.

6.4 Pending Period and Checks

During the pending period, your withdrawal request may be reviewed for security, responsible gambling or compliance reasons. We may ask for extra documents or information. If you fail to provide requested documents within the set time, or if we cannot complete the checks, we may cancel the withdrawal and return funds to your casino balance.

6.5 Withdrawal Fees

We aim to process withdrawals without fees whenever possible. However, we reserve the right to charge a fee in the following cases:

If you withdraw funds without meeting the minimum deposit rollover
If you make repeated small withdrawals within a short period
If your account shows signs of misuse of payment channels

Any such fee will be shown in the cashier or communicated to you before processing.

7. Currency and Financial Rules

The default account currency is shown in the cashier. All deposits, bets, winnings and withdrawals are recorded in your account currency. If your payment provider uses another currency, an exchange rate may apply, and extra charges may be applied by the provider. ShelbySpin Casino is not responsible for any exchange loss or bank fees.

You must not treat ShelbySpin Casino as a banking or currency exchange service. Large, repeated or unusual financial activity without genuine gameplay may lead to account review and closure.

8. Bonuses and Promotions

8.1 General Bonus Rules

By claiming or accepting any bonus, you agree to the general rules in this section and any special conditions stated in the individual offer. If there is a conflict between these general rules and the special bonus terms, the special terms apply for that promotion.

Bonuses are intended as a leisure incentive. Any attempt to misuse or abuse a bonus offer may result in removal of the bonus, forfeiture of winnings and possible closure of your account.

8.2 Bonus Activation

To receive a deposit-based bonus, you usually must:

Log in to your account
Meet the minimum deposit requirement
Enter the required bonus code in the cashier, if any
Confirm that you wish to receive the bonus before placing bets

Some promotions may be credited automatically, while others require manual activation in the bonus or promotions section. Instructions are provided in each offer.

8.3 Wagering Requirements

Most bonuses are subject to wagering requirements. These are shown as a multiplier of the bonus, or of the deposit plus bonus, or of free spins winnings. You must meet the wagering requirements within the stated time limit before the bonus funds or related winnings can be withdrawn.

If wagering is not completed in time, or if you ask for a withdrawal before wagering is met, bonus funds and any winnings generated from them may be removed from your account.

8.4 Contribution of Games

Different games may count in different ways towards wagering requirements. Slots usually contribute at a higher rate than table games or live casino games. Some games may be fully excluded. The contribution rates and excluded games are shown in the bonus rules. You are responsible for checking them before you start to wager a bonus.

8.5 Maximum Bet While Wagering

When playing with an active bonus, your maximum allowed bet per spin or game round is shown in the bonus terms. Exceeding the maximum bet may be treated as bonus abuse. In such cases, we may remove the bonus and any winnings gained from it.

8.6 Bonus Abuse and Irregular Play

Bonus abuse includes, but is not limited to:

Opening multiple accounts to claim the same offer more than allowed
Using third-party or shared payment methods to share bonus offers
Placing minimal bets until a big win occurs and then raising the bet size
Using game features such as “buy bonus” or “bonus purchase” in a way that is against the promotion rules
Delaying free spins, bonus rounds or features to a later time with a higher bet
Playing very low-risk betting patterns on table games, such as covering most outcomes in roulette

If we suspect bonus abuse or irregular play, we may remove bonuses, cancel winnings, limit your eligibility for future offers or close your account.

8.7 Free Spins

Free spins are credited on selected slot games and may be released in daily or weekly batches. Each batch is valid only for a limited period after crediting. Winnings from free spins are usually credited as bonus funds with their own wagering requirement and maximum cashout limit. All such details are displayed in the specific free spins offer.

8.8 Cashback Offers

Cashback is calculated as a percentage of your net real-money losses on eligible games over a given period, usually one week. Bonus money, voided bets and any excluded games are not counted for cashback calculations. Cashback often has low or single-times wagering, and may have minimum and maximum payout limits as shown in the offer.

8.9 VIP and Loyalty Programme

ShelbySpin Casino may run a VIP or loyalty programme where you collect points by wagering on slots and other games. Points can unlock VIP levels and rewards such as free spins, bonuses and cashback. Points and VIP rewards may be subject to wagering and expiry rules. Full information is available in the VIP section of the Website. We reserve the right to change or cancel the programme at any time.

9. Games and Betting Rules

9.1 Game Providers

The games on ShelbySpin Casino are supplied by licensed third-party providers. Each provider uses an independently tested RNG or other approved tools to ensure fair outcomes. The return to player (RTP) rate for most games is shown in the help or information section of the game itself.

9.2 Game Availability

We may add, change or remove games at any time. Some games may not be available in certain countries or on certain devices due to legal, technical or commercial reasons.

9.3 Placing Bets

A bet is considered accepted once it has been recorded on our servers and confirmed by the game or betting slip. If there is any difference between your screen and our records, the records on our server will be final.

For live casino and live game shows, the decision of the dealer or game host, as recorded in the system, is final.

9.4 Game Errors and Malfunctions

If a game round is interrupted due to a technical problem, you will usually be able to resume the round from the same state when you log in again. If this is not possible, the round will be cancelled, and your stake will be returned.

In case of a malfunction of the game, system or connection, all affected bets and wins are void, and stakes are refunded. We are not responsible for faults or issues caused by your device, internet connection or hardware.

9.5 Sportsbook Rules (If Available)

If we offer sportsbook or virtual sports, separate betting rules will apply in addition to these Terms and Conditions. Those rules cover settlement of bets, cancellations, abandoned matches, void markets and other sports-specific topics. Where there is a conflict between these Terms and the special sports rules, the sports rules apply for sports bets.

10. Inactive and Dormant Accounts

An account is classed as inactive if you do not log in for a period shown on the Website. We may send reminders before your account becomes dormant. If your account remains inactive for a long time, we may:

Limit access to bonuses and promotions
Close the account after prior notice, subject to any legal duties on unclaimed funds

You may contact support at any time to reactivate an account, subject to updated KYC checks.

11. Responsible Gambling

ShelbySpin Casino supports responsible gambling and encourages all players to use our tools to keep control over time and spending. We offer the following standard tools:

Deposit limits (daily, weekly, monthly)
Loss limits
Bet or wager limits
Session time limits
Cooling-off periods
Self-exclusion

You may set or change most limits in your account profile or by contacting support. Any request to decrease limits takes effect as soon as possible. Any request to increase limits may have a waiting period.

If you choose self-exclusion, your account will be blocked for the selected time. You must not attempt to open a new account during self-exclusion. We are not liable for any losses if you breach this rule and manage to create another account by using false details.

12. Prohibited Activities

You agree that you will not use ShelbySpin Casino for any unlawful or unauthorised activity. This includes, but is not limited to:

Creating multiple accounts or using false identity details
Using third-party payment methods without the owner’s consent
Money laundering or funding of illegal activities
Using software, bots, or devices to gain an unfair advantage
Exploiting bugs, errors or game faults
Sharing login details or selling your account
Posting or sending offensive, racist, sexist or threatening content
Attempting to interfere with the Website, servers or security systems

Any breach of this section may lead to immediate account closure, seizure of funds and reporting to enforcement or regulatory bodies.

13. Intellectual Property

All content on shelbyspincasino.uk, including logos, graphics, design, text, software, sounds and videos, is owned by us or our licensors and is protected by intellectual property laws. You may use the Website and its content only for personal, non-commercial entertainment.

You may not copy, modify, distribute, transmit, show, reproduce or use any part of the Website for public or commercial purposes without our prior written consent.

14. Privacy and Data Protection

We process your personal data in line with our Privacy Policy and applicable data protection laws. By using ShelbySpin Casino, you consent to such processing. We collect and use your data for the purposes of account management, KYC checks, payment processing, security, responsible gambling and marketing (where you have given consent).

You may manage your marketing preferences in your account or by contacting support. You also have the right to access, correct and, in some cases, delete your personal data, subject to legal storage duties.

15. Complaints and Dispute Resolution

15.1 Internal Complaints Process

If you are unhappy with any aspect of ShelbySpin Casino, you should first contact our support team by email. Please describe the issue clearly and include your username, relevant dates and any screenshots or documents. We aim to acknowledge complaints promptly and to provide a full answer as soon as the matter has been reviewed.

15.2 Escalation

If you are not satisfied with the outcome of your complaint, you may ask for the matter to be reviewed by a senior member of staff. We will provide you with the final position of the company after this review.

16. Limitation of Liability

You use ShelbySpin Casino at your own risk. While we aim to provide an enjoyable and stable service, we do not guarantee that the Website will always be free of errors, delays, interruptions or defects. To the extent allowed by law, we are not responsible for:

Losses caused by your internet connection, device failure or software error on your side
Indirect, special or consequential damages, including loss of profits or data
Losses caused by events outside our reasonable control, such as natural disasters, strikes, outages or regulatory actions

Nothing in these Terms and Conditions excludes or limits our liability for fraud, death or personal injury caused by our negligence, or for any other matter that cannot be limited under applicable law.

17. Suspension and Termination

We may suspend or close your account at any time if we have a valid reason, including breach of these Terms, suspected fraud, chargebacks, abuse of bonuses, or request from authorities. Where possible, we will notify you of the reason for such action.

You may close your account at any time by contacting support or using the available options in your profile, if provided. Before closing, you should withdraw any remaining real-money balance, subject to KYC and withdrawal rules.

18. Changes to Terms and Conditions

We may change these Terms and Conditions from time to time for legal, technical, commercial or security reasons. The updated version will be published on shelbyspincasino.uk and will show the date of the latest update.

If the changes are material, we will try to give you notice by email or on-site message. Continued use of the Website after the new terms take effect will be treated as your acceptance of the updated Terms and Conditions. If you do not agree with the new terms, you must stop using the Website and close your account.

19. Severability

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining sections will continue to apply in full. In such a case, the invalid clause will be replaced with a valid one that reflects the original aim as closely as possible.

20. Governing Law

These Terms and Conditions and any dispute arising from them are governed by the laws that apply to the operator of ShelbySpin Casino, without regard to conflict of laws rules. Any dispute that cannot be resolved through our complaints process may be brought before the competent courts or alternative dispute resolution bodies, where available.

21. Final Provisions

These Terms and Conditions form the full agreement between you and ShelbySpin Casino for the use of the Website and our services. They replace any previous agreements or understandings, written or oral, on the same subject.

By registering an account and using ShelbySpin Casino, you confirm that you have read, understood and accepted these Terms and Conditions and that you will follow them at all times while your account is active.